Delivery Zones

Delivery zones - regions that follow the same certain rules of shipping and taxes. This means that you can create different shipping and taxation charges for countries, states, cities or even districts and streets. Once created, delivery zones apply particular rates according to customers' addresses. That is, the closest match of the existing delivery zones is referenced to the customers address. If no match is found, the default zone rates are applied.

Create new delivery zone

When creating a delivery zone you have to define its area, shipping rates and taxation. To create new delivery zone:

1. Click the "Add new delivery zone" link under the delivery zones tree.

2. Enter zone name.
3. Enabled - mark the checkbox to make delivery zone functional.
4. Free shipping - enables free shipping for products that are eligible for free shipping. You can enable free shipping for products in the "Product specification" section.
5. Real time shipping disabled - mark the checkbox to disable real-time shipping.

Defining location

To define zone coverage:

1. Group countries by adding them to the left country box. Select a country from the country list on the right and use the "<<" button to add it your list.


Note: You can select multiple countries by holding the Ctrl or Shift key. Or you can select countries by clicking one of the regions: Africa, Asia, Europe, North America, South America, Oceania or European Union.

2. State - for United States you can also group states as countries above.

3. Masks are used to create more specific delivery zones for particular locations. City mask are used to extract city matches. It is common to use an asterisk ("*") for any number of unknown characters. For example, "New*" corresponds to "New York", New Jersey", etc. To add a mask, click the "Add new mask" link and enter the necessary mask.
4. The same way Zip mask is used to filter zip codes. For example, "55*" corresponds to "55344", "55555", etc.
5. Address mask example: "* street" corresponds to "5th Street", etc.

Defining shipping rates

Shipping rates determine various pricing according to order weight, value or delivery time. Shipping rates can be defined manually or you can use real-time shipping methods such as USPS, FedEx, etc. (see "Settings -> Configuration -> Shipping methods").

To add a custom shipping service:

1. Click on the "Shipping Rates" tab.
2. Click the "Add new shipping service" link.

3. Enter shipping service name and select "Weight based calculation" or "Subtotal based calculation" as necessary.
4. Click the "Add new rate" link and fill out the necessary fields.

• Weight / Subtotal range - weight or subtotal range of the order.
• Flat charge - a single charge for the whole order.
• Per item charge - a charge that is applied per every item in the order.
• Subtotal percent charge - percentage applied to the order's subtotal.
• Per kg charge - a charge that is applied per weight unit.
5. Click the "Save" button.

If you have several shipping services, you can reorder them to define the way they are displayed to customers. To change the order, simply drag and drop your shipping services.

To edit or delete an existing shipping service, click the appropriate icon.

Defining tax rates

To define taxes:

1. Go to the "Tax Rates" tab.
2. Click the "Add new tax rate" link.

3. Click a drop-down list to select a tax.
4. Enter a tax rate.
5. Click Save.

Note: Taxes are globally created in the "Settings -> Taxes" section. If there are no taxes created yet, please go to the "Taxes" section.

Manage default zone

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The default zone is the main zone, which is applied to shipping and taxation if no other delivery zones are applicable to a certain address. You can manage default zone shipping services as discussed in the section above. However, default zone doesn't have any tax rates.

If you want to restrict users from particular countries, you can do that by disabling them in the "Settings -> Configuration -> Customers" section.

Manage zones

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If you need to edit a delivery zone, select it in the delivery zones tree. The "Countries and States" tab opens. You can manage any zone's parameter as in the "Create a delivery zone" section.

Delete zone

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To delete a delivery zone, select the zone and click the "Remove" link.